FAQ - Joopco



To sign up, you can select “get started” on the pricing page. Click here to view the pricing page. You can also register for free directly on our website. You can use this link here.

Our platform requires you to connect specific data from your Amazon account to provide comprehensive analytics. We require your SP-API and Ads API. We also require you to set up your advertising profile and marketplace. These are the only steps that are required, however, take a look at the account set up table on the platform's launch pad to see other optional customization options. Click here to view our youtube channel that includes video walkthroughs and tutorials of our platform.

Yes, our setup instructions will guide you through the process to seamlessly integrate your Amazon account data and start utilizing our analytics services.Click here to view our youtube channel that includes video walkthroughs and tutorials of our platform.


The platform updates your Amazon data hourly to ensure you have access to the most recent information. It is optimized to make sure you have relevant data without slowing down loading times.

Our platform analyzes a wide range of metrics and data points relevant to Amazon sellers, including sales performance, inventory levels, customer reviews, pricing trends, and more. Take a look at our demo to get a full understanding of all the data points we offer. Click here for demo.

We prioritize the security and privacy of your data. We employ robust encryption and industry-standard security practices to safeguard your information.


Our platform offers diverse analytics and reports, including sales trends, inventory insights, reimbursement tools and more, empowering you with valuable insights to optimize your Amazon business. Take a look at our demo to get a full understanding of all the data points we offer. Click here for demo.

Our platform provides user-friendly visualizations making it easy for you to comprehend and apply the information effectively.

Yes, our platform allows you to customize analytics based on your unique business requirements, ensuring that the insights align with your goals. Log in to the platform and go to account settings to customize your set up, notifications, and more. You can also manipulate many of the visualizations to depict the data that is most relevant to you. Take a look at what you can do to the historical data chart in the up-to-date report.


We offer various pricing plans tailored to different business needs. You can find detailed information about each plan on our pricing page. Click here to view the pricing page.

Yes, you can easily upgrade or downgrade your plan according to your evolving needs. The flexibility is there to ensure you have the right level of service. You can modify your plan if you log into the platform and go to account and then billing.


Our dedicated customer support team is available at [email protected]. Feel free to reach out to us, and we'll be glad to assist you.

Our team strives to provide prompt assistance. You can typically expect a response within a couple of hours during our business hours, and within 24 hours at the longest. Times may vary on weekend or holidays.

Absolutely, we offer a range of tutorials and guides to help you troubleshoot common issues and make the most of our platform's features. Click here to view our YouTube channel that includes video breakthroughs and tutorials of our platform.


No, we do not share or sell your data to any third parties. Your data's confidentiality is our top priority.


Yes, our platform supports the integration of data from multiple Amazon accounts, enabling you to manage multiple businesses or products seamlessly. If you are an Amazon agency that needs access to multiple accounts please contact us at [email protected] so we can discuss options to accommodate you.


We regularly release updates and introduce new features to enhance your experience. If you have a suggestion for a new feature or update please fill out This survey.

You can subscribe to our newsletter for regular announcements. Click here to sign up for our newsletter.


You can cancel your subscription at any time by logging into the platform, going to account, and then billing. The billing page will provide you with a cancel option. Select that option and your subscription will be canceled. Please take 2 minutes to fill out This survey on why you decided to cancel.


We value your feedback and suggestions. You can share your ideas with us by filling out this survey, and our team will carefully consider them for future enhancements.